Frequently Asked Questions

Nicotine strength is shown as a percentage. 0% means nicotine-free. 2% is a light level — the legal maximum in Spain and most EU countries. Strengths above 2% are only available in some markets outside Spain.

Puffs is the estimated number of draws you can take from a single device. For example, a 600 puff device is similar to roughly a pack of cigarettes, while a 10k device lasts much longer. The count is an estimate based on standard 2-second puffs.

Some models include a USB-C charging port so you can use the device until the liquid runs out. This is shown on each product detail page under the Rechargeable spec.

Yes — we work only with authorised distributors and brand-direct suppliers. Every product comes in original, sealed packaging.

We ship to most EU countries. During checkout, select your country from the dropdown to see if we deliver there and the exact shipping cost. If your country isn't listed, contact us.

Orders placed before 13:00 on a working day are dispatched the same day. Standard delivery across Europe typically takes 2–5 working days depending on your location.

Once your order is dispatched you'll receive a confirmation email with a tracking link. If you don't see it, check your spam folder or contact us with your order number.

Yes — free shipping is available on orders over a minimum spend. The exact threshold and your destination country are shown in the shipping bar at the top of the page once your location is detected.

We accept major credit and debit cards (Visa, Mastercard). All payments are processed on a secure, encrypted page.

Orders are processed quickly, but if you need to make changes please contact us immediately. We'll do our best to help before the order ships.

We accept returns on unopened, sealed products within 14 days of delivery. If your order arrived damaged or incorrect, contact us and we'll arrange a replacement or refund at no cost to you. See our full Return & Refund Policy.